Policy

Shipping Protection Terms

Shipping Protection is an optional service offered directly by Peptogenesis. These terms explain what it costs, what it may cover, how to make a claim, and what it does not cover.

What Shipping Protection is

Shipping Protection is an optional service provided directly by Peptogenesis for eligible orders. It is not an insurance product, it is not underwritten by an insurer, and no third party is involved. It is a commitment by Peptogenesis to review qualifying shipping problems under the terms set out on this page.

What it costs

The fee is 2.5% of your merchandise subtotal, with a minimum charge of $1.99 and a maximum charge of $9.99. The merchandise subtotal is the value of the products in your order after any discounts, and it does not include shipping charges or tax.

The exact amount is always shown at checkout before you place your order, and it updates automatically as your order changes. Shipping Protection is added by default, and you can turn it off at any point before placing your order. If you turn it off, it stays off for the rest of your checkout.

What it may cover

Eligible situations may include:

  • Qualifying packages lost in transit
  • Qualifying damage that occurs during shipping
  • Qualifying confirmed theft or missing delivery after the carrier has marked the package delivered

How to make a claim

Send your claim to support@peptogenesis.com. All claims are reviewed by Peptogenesis.

To review a claim we may ask you for:

  • Your order number
  • Tracking information
  • Photographs of the packaging
  • Photographs of any damaged products
  • Other reasonable evidence needed to review the claim

Peptogenesis’s existing reporting requirement still applies: if your order arrives with visible shipping damage, report it within 48 hours of delivery with your order number and clear photographs of the packaging and the affected items. Reporting promptly is what allows a claim to be reviewed quickly.

How approved claims are resolved

An approved claim may result in a replacement shipment, or another resolution determined by Peptogenesis under these terms and the circumstances of the claim. Shipping Protection does not guarantee an automatic cash refund.

What is not covered

Shipping Protection does not cover:

  • An incorrect shipping address entered by the customer
  • An incomplete shipping address entered by the customer
  • Customer-requested forwarding or rerouting, where it prevents normal delivery verification
  • Fraud
  • Abuse of the protection service
  • Intentionally misleading claims
  • Orders that are not eligible for the service
  • Any issue outside the protection terms stated on this page

How this fits with our other policies

Shipping Protection is an optional addition to your rights under our existing Shipping Policy and Returns and Refunds policy. It does not remove, replace, or reduce them. Where a question is covered by both, the existing policy continues to apply and Shipping Protection may offer an additional route to a replacement.

Questions

Contact support with your order number and we will help: support@peptogenesis.com — Monday–Friday, 9:00 AM–5:00 PM Central Time. We aim to respond within 48 hours.