Policy

Returns and Refunds

Due to the nature of research materials, Peptogenesis does not accept routine returns or exchanges once an order has entered fulfillment. If something is wrong with your order, we want to know about it — verified problems are put right.

Change of mind or ordering errors

Once an order has entered fulfillment, routine returns and refunds are not available — including where the wrong product or quantity was ordered. Please review your cart, the selected strengths, and your shipping address carefully before completing checkout.

Cancellations

An order can be canceled if it has not yet entered fulfillment. Contact support as soon as possible with your order number and we will try to catch it. Once processing or shipping has begun, cancellation can no longer be guaranteed.

Damaged shipments

If your order arrives with visible shipping damage, contact support within 48 hours of delivery. Include your order number and clear photographs of the packaging and the affected items — the photographs are what allow us to review the claim quickly. Verified damage claims may qualify for a replacement.

Products that have been opened, reconstituted, used, improperly stored, or otherwise compromised are not eligible for return or replacement.

Missing or incorrect items

If an item is missing from your delivery, or you received something different from what you ordered, contact support promptly with your order number and a description of what arrived. We will review the order, and verified fulfillment errors are corrected or replaced.

Address errors

You are responsible for entering an accurate shipping address at checkout. If you notice an error, contact support immediately — before dispatch we can usually correct it. Once a parcel has shipped to the address supplied on the order, changes cannot be guaranteed.

Approved replacements

When a claim is verified and a replacement is approved, it is typically processed by the next business day, and tracking for the replacement shipment is emailed to you as normal.

Your rights

Nothing in this policy limits rights that cannot legally be waived. Where applicable law provides you protections beyond this policy, those protections apply.

How to reach us

support@peptogenesis.com — Monday–Friday, 9:00 AM–5:00 PM Central Time. Include your order number; for damage claims, attach clear photographs. We aim to respond within 48 hours.