Policy

Shipping Policy

How orders are processed, shipped, and delivered. The shipping options and costs for your specific order are always confirmed at checkout.

Shipping destinations

Peptogenesis ships within the United States only. We do not ship internationally, and orders cannot be placed for delivery outside the United States.

Order processing

Orders are processed Monday through Friday. Most orders are processed within 1–2 business days. Orders placed on weekends or holidays enter processing on the next business day. During periods of high volume, processing can occasionally take longer; if your order is affected, we will keep you informed by email.

Shipping costs and free shipping

Standard shipping is free on orders of $200.00 or more, measured on the merchandise subtotal after any discounts and before tax and shipping. Below the threshold, the available rates and their costs are shown at checkout. Faster paid services, where offered, are also shown at checkout.

Tracking

Tracking details are emailed to you when your order ships, and are also available from your account’s order history. A tracking number sometimes shows “label created” before the carrier’s first scan — that is normal, and movement usually appears within a business day or two of dispatch.

Delivery estimates

Delivery dates shown by the carrier are estimates, not guarantees. Carrier delays, weather, and network disruptions are outside our control, and we cannot promise a specific arrival date. If a shipment appears stalled for several business days, contact support with your order number and we will look into it with the carrier.

Shipping addresses

You are responsible for entering a complete and accurate shipping address at checkout. If you notice an address error after placing an order, contact support as soon as possible — before dispatch we can usually correct it, but once fulfillment has begun a change cannot be guaranteed. Shipments returned to us because of an address error will be reviewed with you case by case.

Damaged, missing, or incorrect deliveries

If an order arrives damaged, report it within 48 hours of delivery with your order number and clear photographs of the packaging and contents. Missing or incorrect items should also be reported promptly. Verified claims are reviewed for replacement, and approved replacements are typically processed by the next business day. See the Returns and Refunds policy for full details.

Questions

Contact support with your order number and we will help: support@peptogenesis.com — Monday–Friday, 9:00 AM–5:00 PM Central Time. We aim to respond within 48 hours.